Shopping for eyewear online can feel risky. You worry about fake products, poor customer service, and losing your money. EZContacts claims to offer authentic designer glasses and contact lenses at competitive prices.
But with so many online retailers making similar promises, you need to know the truth before placing your order.
This guide examines every aspect of EZContacts’ business. We look at their history, customer reviews, return policy, and product authenticity. By the end, you’ll know exactly whether EZContacts deserves your trust and money.
Key Takeaways
- EZContacts is a legitimate company founded in 2005 and incorporated as an LLC in New York
- Products are authentic – the company purchases directly from manufacturers and authorized distributors
- Customer reviews are mixed with a 4.1/5 rating on Trustpilot from over 38,000 reviews
- Return policy allows 30 days for exchanges and returns on most products
- Shipping can be slow with some customers reporting delays despite paying for expedited shipping
The Company Behind EZContacts
EZContacts started operations in 2005 as a Limited Liability Company based in Brooklyn, New York. The company opened its Better Business Bureau file in January 2009, showing over 15 years of business operations.
The founder Joel Freedman built EZContacts to compete with traditional optical retailers. Their business model focuses on offering designer eyewear at discounted prices through online sales. This approach allows them to avoid the overhead costs of physical stores.
EZContacts operates from their headquarters at 544 Park Avenue in Brooklyn. They also maintain a distribution center in Ridgefield Park, New Jersey. This dual location setup helps them process orders efficiently across the East Coast.
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The company expanded beyond contact lenses to include prescription glasses, sunglasses, and eye care products. They now claim to be one of the leading online eyewear retailers in the United States.
Product Authenticity Guarantee
All EZContacts products are 100% authentic. The company states they purchase merchandise directly from manufacturers or their authorized distributors. This claim addresses the biggest concern customers have about online eyewear shopping.
EZContacts carries major brands including Ray-Ban, Oakley, Tom Ford, Prada, and Gucci. They also stock contact lens brands like Acuvue, Air Optix, Biofinity, and Proclear. Each product comes with manufacturer warranties and documentation.
The company provides several ways to verify authenticity. Designer frames include branded cases, cleaning cloths, and warranty cards. Prescription lenses are processed in their lab using equipment from leading optical manufacturers.
Customer reviews frequently mention receiving authentic products. One Trustpilot reviewer noted their Tom Ford sunglasses came with proper packaging and documentation identical to retail store purchases.
However, some Reddit users have reported concerns about counterfeit items. These reports appear to be isolated incidents rather than systematic problems. EZContacts has not faced any major lawsuits or regulatory actions regarding fake products.
Customer Service Experience
EZContacts offers multiple ways to contact their support team. Customers can call 1-800-217-2020 during business hours Monday through Thursday from 9 AM to 5 PM. Email support is available at help@ezcontacts.com.
Response times vary significantly based on customer reports. Some reviewers praise quick resolution of issues. Others complain about delayed responses and difficulty reaching representatives.
The company employs licensed opticians who can help with prescription questions. They also provide guidance on frame selection and lens options. This expertise helps customers make informed decisions about their eyewear purchases.
Live chat support is available on their website during business hours. This feature allows real-time assistance for urgent questions or order issues.
Customer service quality appears inconsistent based on review patterns. Positive experiences often involve helpful staff resolving problems quickly. Negative experiences typically involve long wait times and difficulty getting refunds processed.
Shipping and Delivery Policies
EZContacts offers several shipping options for customer convenience. Standard shipping takes 5-7 business days via USPS. Express options include 2-day and overnight delivery for urgent orders.
Prescription glasses require additional processing time. The company states 7-10 business days for most prescriptions. Complex prescriptions or special coatings may take longer.
Contact lenses typically ship within 1-2 business days since they maintain large inventory quantities. Popular brands like Acuvue and Air Optix are usually in stock.
Shipping costs vary by order total and delivery speed. Orders over certain amounts qualify for free standard shipping. Express shipping carries additional fees regardless of order size.
Delivery delays are a common complaint in customer reviews. Some customers report paying for expedited shipping but receiving orders on the standard timeline. The company attributes delays to inventory issues and prescription processing requirements.
International shipping is available to select countries. Customers should verify their location is eligible before placing orders.
Return and Exchange Process
EZContacts provides a 30-day return window for most products. This policy applies to prescription glasses, sunglasses, and contact lenses. Items must be in original condition with all packaging materials.
Prescription glasses can be returned for full refund or exchange within 30 days of delivery. Frames must include original cases, cleaning cloths, and documentation. Custom prescriptions are eligible for returns unlike many competitors.
Contact lenses follow different return rules. Unopened boxes can be returned within 30 days. Exchanges within 30 days are free. After 30 days, exchanges incur a $3 restocking fee per box.
The return process starts by contacting customer service. Representatives provide return authorization and shipping instructions. Customers typically pay return shipping costs unless items are defective.
Refund processing takes 5-10 business days after items are received. Money is returned to the original payment method. Some customers report longer processing times during busy periods.
Damaged items during shipping are replaced at no cost. Customers should report damage within 48 hours of delivery for fastest resolution.
Pricing and Value Comparison
EZContacts positions itself as a discount retailer offering designer eyewear at reduced prices. Their pricing typically runs 20-40% below traditional optical stores.
Contact lenses show the most significant savings. Popular brands like Acuvue Oasys cost substantially less than retail chains. Bulk purchasing options provide additional discounts for annual supplies.
Designer frames offer moderate savings compared to authorized retailers. Ray-Ban sunglasses might cost $20-50 less than LensCrafters or Sunglass Hut. Premium brands show larger price differences.
The company frequently runs promotional sales offering additional discounts. First-time customers often receive coupon codes. Bulk contact lens orders qualify for percentage discounts.
Prescription lenses add significant costs to frame purchases. Basic single vision lenses start around $50. Progressive lenses and premium coatings increase prices substantially. These costs remain competitive with traditional retailers.
Value depends on individual needs. Customers seeking basic products at low prices find good deals. Those wanting premium service and immediate gratification might prefer traditional stores.
Website Security and Payment Options
EZContacts accepts multiple payment methods for customer convenience. Credit cards including Visa, MasterCard, American Express, and Discover are accepted. PayPal provides additional security for online transactions.
The website uses SSL encryption to protect sensitive information during checkout. Customer data is transmitted securely to prevent unauthorized access. This technology meets industry standards for e-commerce security.
HSA and FSA cards are accepted for qualifying purchases. This benefit helps customers use pre-tax dollars for vision care expenses. The company provides documentation needed for reimbursement claims.
Buy now, pay later options through Klarna allow customers to split purchases into installments. This service provides flexibility for expensive prescription glasses or large contact lens orders.
The company experienced a data breach in the past that resulted in a settlement with the New York Attorney General. They have since implemented enhanced security measures and employee training programs.
Credit card processing appears reliable based on customer feedback. Most transactions complete successfully without technical issues. Disputed charges are handled through standard credit card company procedures.
Customer Reviews Analysis
Trustpilot shows 4.1 out of 5 stars from over 38,000 reviews. This rating indicates generally satisfied customers with room for improvement. The large review volume suggests active customer engagement.
Positive reviews frequently mention authentic products, competitive pricing, and helpful customer service. Many customers become repeat buyers for contact lenses and additional eyewear purchases.
Negative reviews typically involve shipping delays, customer service responsiveness, and return processing issues. Some customers express frustration with communication during problem resolution.
Better Business Bureau shows the company is not accredited but maintains a business profile. Customer complaints are documented but represent a small percentage of total transactions.
Reddit discussions show mixed opinions. Some users report excellent experiences with authentic products. Others share concerns about product quality and customer service issues.
Review patterns suggest most customers receive authentic products as advertised. Service issues appear to be operational challenges rather than fraudulent business practices.
Red Flags and Warning Signs
Several concerning patterns emerge from customer feedback analysis. Shipping delays occur frequently despite customers paying for expedited delivery. This suggests operational challenges in fulfillment processes.
Customer service responsiveness varies significantly. Some customers report excellent support while others struggle to reach representatives. This inconsistency indicates staffing or training issues.
Return processing takes longer than advertised for some customers. While the 30-day policy exists, actual refund processing may extend beyond stated timelines. Customers should plan accordingly for returns.
Inventory issues cause order cancellations without advance notice. Some customers discover their orders are backordered only after payment processing. This creates frustration and inconvenience.
Communication gaps between departments sometimes leave customers without updates. Order status information may not reflect actual processing progress.
These issues appear to be operational challenges rather than fraudulent activity. The company continues operating normally and fulfilling most orders successfully.
How EZContacts Compares to Competitors
Traditional retailers like LensCrafters offer higher prices but immediate gratification. Customers can try frames in person and leave with products the same day. EZContacts sacrifices convenience for cost savings.
Other online retailers like Warby Parker focus on customer experience with home try-on programs. EZContacts emphasizes broad selection and competitive pricing over personalized service.
Contact lens specialists like 1-800-Contacts provide dedicated expertise but limited product range. EZContacts offers contacts plus complete eyewear solutions in one location.
Prescription requirements are handled differently across retailers. Some require verification before shipping while others rely on customer accuracy. EZContacts accepts prescriptions but customers should verify accuracy.
Brand selection varies significantly between retailers. EZContacts carries major designer brands that some online competitors cannot access due to licensing restrictions.
Price comparison shopping is essential for finding the best deals. EZContacts often wins on price but competitors may offer better service or return policies.
Tips for Safe Shopping
Verify your prescription accuracy before placing orders. Incorrect prescriptions waste money and time on products you cannot use. Contact your eye doctor if prescription details are unclear.
Read return policies carefully before purchasing. Understand timelines, conditions, and processes for returns or exchanges. Save all documentation and packaging materials until you confirm satisfaction.
Use secure payment methods like credit cards or PayPal for fraud protection. Avoid debit cards or bank transfers that offer less recourse for disputed transactions.
Document your order with screenshots and email confirmations. Keep records of all communications with customer service for reference during problem resolution.
Start with small orders to test service quality before making large purchases. Order contact lenses before investing in expensive prescription glasses.
Allow extra time for delivery beyond advertised timelines. Plan orders well in advance of when you need products to avoid disappointment.
Final Verdict on EZContacts Legitimacy
EZContacts is a legitimate business that has operated successfully for nearly 20 years. The company sells authentic products from major manufacturers at competitive prices. Their business model focuses on cost savings rather than premium service.
Customer satisfaction varies based on individual experiences and expectations. Those prioritizing low prices and authentic products often report positive experiences. Customers expecting premium service may find the experience lacking.
Operational challenges exist in shipping, customer service, and return processing. These issues appear to stem from business growth and volume rather than fraudulent intent. The company continues improving systems and processes.
Product authenticity appears genuine based on customer feedback and company policies. The risk of receiving counterfeit items seems low compared to smaller online retailers.
EZContacts works best for price-conscious customers comfortable with online shopping. Those needing immediate assistance or preferring in-person service should consider traditional retailers.
Frequently Asked Questions
Is EZContacts a real company?
Yes, EZContacts is a legitimate company founded in 2005 and based in Brooklyn, New York.
Are EZContacts products authentic?
Yes, they purchase products directly from manufacturers and authorized distributors.
How long does shipping take?
Standard shipping takes 5-7 days, while prescription glasses need 7-10 business days.
What is their return policy?
30-day returns are accepted for most products in original condition.
Do they accept insurance?
They accept HSA and FSA cards but do not directly bill vision insurance plans.
Can I return prescription glasses?
Yes, prescription glasses can be returned within 30 days even with custom prescriptions.
Is their website secure?
Yes, they use SSL encryption and secure payment processing systems.
Do they have customer service?
Yes, call 1-800-217-2020 or email help@ezcontacts.com during business hours.
