Choosing the right travel booking platform can feel overwhelming when so many companies promise cheap flights but deliver poor service.
ASAP Tickets appears frequently in online searches, often with mixed reviews that leave travelers wondering if they should trust this company with their hard earned money.
This comprehensive guide examines every aspect of ASAP Tickets to help you make an informed decision. We explore their business practices, customer experiences, pricing strategies, and industry credentials to determine whether this travel agency delivers on its promises or should be avoided entirely.
Key Takeaways
- BBB Accreditation: ASAP Tickets maintains A+ rating with Better Business Bureau since 2007, indicating commitment to resolving customer complaints and ethical business practices
- Mixed Customer Reviews: While Trustpilot shows 4.9/5 rating from nearly 98,000 reviews, numerous complaints exist on other platforms regarding refund difficulties and customer service issues
- Legitimate Business Operations: Company operates with proper travel industry credentials including ARC accreditation, IATAN membership, and ASTA affiliation, confirming legitimate business status
- Pricing Structure Concerns: Low advertised prices often come with additional fees and restrictive cancellation policies that can significantly increase total costs
- Customer Service Variability: Service quality appears inconsistent, with some customers reporting excellent support while others experience frustrating communication and resolution delays
What Exactly Is ASAP Tickets
ASAP Tickets operates as an online travel agency that has been serving customers for over 20 years. Founded by Alex Weinstein in the early 2000s, the company began as a small operation in South San Francisco and has grown into a substantial business with operations across multiple countries.
The company positions itself as a discount airline ticket provider, claiming to offer savings of up to 50% on international flights. They operate through a network of travel agents who work with customers via phone to find suitable flight options rather than relying solely on automated booking systems.
ASAP Tickets functions as a consolidator model, meaning they purchase airline tickets in bulk from carriers and resell them to consumers. This business approach allows them to offer lower prices than standard retail rates, but it also means customers deal with the agency rather than airlines directly for most service issues.
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The company maintains physical offices and employs thousands of agents who provide 24/7 customer support. Their website serves as a lead generation tool, with most actual bookings completed through phone conversations with assigned agents.
How ASAP Tickets Business Model Works
Understanding ASAP Tickets business model helps explain both their competitive pricing and some customer service challenges. The company operates as a ticket consolidator, purchasing airline seats in bulk from various carriers at wholesale rates.
This consolidation approach allows ASAP Tickets to access unpublished fares that aren’t available through standard booking channels. These fares often come with more restrictive terms than regular airline tickets, including limited refund options and change penalties.
The company maintains contracts with over 70 airlines worldwide, giving them access to inventory across major international routes. Their agents search through these contracted rates to find the lowest available options for customer requested itineraries.
Revenue generation comes primarily through markup on wholesale ticket prices and various service fees. While base ticket prices may appear low, additional charges for processing, changes, and cancellations contribute significantly to overall profitability.
The phone based service model requires significant staffing investment but allows for personalized service that automated systems cannot provide. This approach appeals to travelers who prefer human interaction when making complex booking decisions.
ASAP Tickets Accreditations and Industry Standing
ASAP Tickets holds several important travel industry accreditations that indicate legitimate business operations. These credentials require ongoing compliance with industry standards and provide some consumer protection.
Better Business Bureau (BBB) accreditation represents the most prominent credential, with ASAP Tickets maintaining an A+ rating since 2007. This rating requires demonstrated commitment to resolving customer complaints and adherence to BBB business standards.
Airlines Reporting Corporation (ARC) accreditation allows ASAP Tickets to issue legitimate airline tickets and process payments through established industry channels. This credential requires financial bonding and regular audits to maintain good standing.
International Airlines Travel Agent Network (IATAN) membership provides additional industry recognition and access to agent training programs. This affiliation demonstrates commitment to professional travel industry practices.
American Society of Travel Advisors (ASTA) membership connects ASAP Tickets with the primary trade association for travel professionals in North America. This membership requires adherence to professional codes of conduct.
These accreditations collectively indicate that ASAP Tickets operates as a legitimate travel agency within established industry frameworks, though accreditation doesn’t guarantee customer satisfaction in all cases.
Customer Reviews Analysis Across Multiple Platforms
Customer feedback about ASAP Tickets varies significantly across different review platforms, creating a complex picture of service quality. Trustpilot reviews show overwhelmingly positive sentiment with a 4.9/5 rating from almost 98,000 reviews.
Many Trustpilot reviewers praise specific agents by name, highlighting personalized service and successful booking experiences. Customers frequently mention agents who went above and beyond to find suitable flights and accommodate special requests.
However, alternative platforms tell a different story. TripAdvisor forums contain numerous threads warning about ASAP Tickets, with customers sharing experiences of difficult refunds and poor customer service resolution.
Reddit discussions reveal mixed experiences, with some users reporting smooth transactions while others describe frustrating attempts to obtain refunds or make changes to bookings. The $349 administrative processing fee mentioned in several complaints appears to be a significant source of customer dissatisfaction.
Better Business Bureau complaints provide detailed documentation of customer disputes, often involving refund requests and communication problems. While ASAP Tickets responds to these complaints, resolution doesn’t always satisfy the customer.
The disparity between platforms suggests that either positive reviews are solicited more aggressively than negative experiences are reported, or customer experiences vary significantly based on specific circumstances and agent interactions.
Pricing Strategy and Hidden Fees Structure
ASAP Tickets advertises significant savings compared to standard airline prices, but understanding their pricing structure requires careful examination of all potential costs. The company’s low advertised prices serve as effective marketing tools but may not represent final booking costs.
Base ticket prices often reflect genuine savings through consolidator agreements with airlines. These wholesale rates can provide substantial discounts on international routes, particularly for complex itineraries or last minute bookings.
Additional fees can significantly impact total costs and include charges for ticket processing, payment methods, and various service options. These fees aren’t always clearly disclosed during initial price quotes, leading to surprise costs during final booking.
Change and cancellation policies tend to be more restrictive than airline direct bookings. Customers often face substantial penalties for modifications, even when underlying airline policies might be more flexible.
Insurance and add on services are frequently offered during the booking process, sometimes with unclear terms about coverage and claim procedures. Some customers report difficulty using purchased insurance when needed.
The pricing strategy appears designed to attract customers with low initial quotes while generating revenue through additional fees and restrictive policies that make changes expensive.
Refund and Cancellation Policy Issues
Refund policies represent the most controversial aspect of ASAP Tickets operations, with numerous customer complaints focusing on difficulty obtaining money back for cancelled or changed flights. Understanding these policies before booking can prevent unpleasant surprises.
Standard refund policies are typically more restrictive than airline direct bookings because consolidator tickets often come with different terms. Many ASAP Tickets fares are non refundable or subject to significant penalties for changes.
Processing fees for refunds and changes can be substantial, with some customers reporting charges of $349 or more for administrative processing. These fees may apply even when the underlying airline would process changes for less cost.
Refund timeframes often extend well beyond industry standards, with some customers waiting months to receive money back for legitimate refund requests. Communication during these delays is frequently cited as inadequate.
Travel insurance sold by ASAP Tickets may not provide the coverage customers expect, particularly for situations involving company specific policies rather than airline cancellations. Customers should carefully review insurance terms before purchasing.
The restrictive refund policies appear designed to minimize financial losses for the company but can create significant inconvenience and financial hardship for customers who need to make changes.
Customer Service Quality and Response Times
Customer service experiences with ASAP Tickets vary dramatically, with some customers praising personalized attention while others describe frustrating communication problems. The quality appears to depend heavily on which agent handles your case.
Phone support operates 24/7 with agents available to discuss bookings and resolve issues. Many positive reviews specifically mention helpful agents who provided excellent service throughout the booking process.
Response times for initial inquiries are generally reasonable, but resolution of complex problems can take much longer. Customers with refund requests or booking changes often report extended wait times for final resolution.
Agent knowledge levels appear inconsistent, with some customers receiving expert guidance while others encounter agents who seem unfamiliar with airline policies or company procedures.
Follow up communication during problem resolution is frequently criticized, with customers reporting difficulty getting status updates on pending issues or refund requests.
Escalation procedures for serious problems aren’t always clear, leaving customers uncertain about how to reach supervisors or specialized departments when standard support isn’t sufficient.
The inconsistent service quality suggests that positive experiences depend on being connected with knowledgeable, motivated agents, while negative experiences may result from less experienced or overwhelmed staff members.
Common Complaints and Red Flags
Several recurring complaints appear consistently across multiple review platforms and consumer protection websites. These patterns help identify potential problems that travelers should consider before booking.
Refund difficulties represent the most frequent complaint, with customers reporting that ASAP Tickets uses various tactics to avoid or delay refund processing. Some customers describe situations where legitimate refund requests are denied or subjected to excessive fees.
Pricing discrepancies occur when final booking costs exceed initial quotes due to additional fees or fare changes. Customers sometimes discover that advertised prices aren’t available or require accepting less favorable terms.
Communication problems include agents providing incorrect information, failing to return calls, or being difficult to reach when problems arise. Some customers report being transferred between multiple agents without resolution.
Booking errors occasionally result in incorrect dates, names, or routing, requiring additional effort and fees to correct. These mistakes can be particularly problematic for time sensitive travel.
Pressure tactics during sales calls include agents rushing customers to make decisions or claiming that prices will increase if not booked immediately. These high pressure approaches can lead to poor booking decisions.
Insurance claims purchased through ASAP Tickets sometimes face denial or complex claim procedures that discourage customers from pursuing legitimate coverage.
Comparison With Direct Airline Bookings
Comparing ASAP Tickets with direct airline bookings helps travelers understand the trade offs involved in choosing a consolidator service. Each approach offers distinct advantages and disadvantages.
Price comparison often favors ASAP Tickets for initial ticket costs, particularly on international routes where consolidator agreements provide access to wholesale rates. However, total costs including fees may be comparable to airline direct pricing.
Booking flexibility typically favors direct airline bookings, which usually offer more options for changes, upgrades, and special requests. Airline customer service can often accommodate modifications that consolidator tickets cannot.
Customer service through airlines provides direct access to the carrier responsible for operating flights, eliminating middleman complications when problems arise. Airlines also have more authority to resolve operational issues.
Refund processing is generally faster and more straightforward when booking directly with airlines, as customers deal with established airline policies rather than consolidator terms.
Loyalty program benefits only apply to direct airline bookings, meaning consolidator tickets don’t earn miles or elite status credits that frequent travelers value.
Travel disruption handling strongly favors direct bookings, as airlines prioritize their own customers and may not provide the same level of assistance to consolidator ticket holders during irregular operations.
The choice between ASAP Tickets and direct bookings depends on prioritizing initial cost savings versus booking flexibility and customer service quality.
Tips for Booking Safely With ASAP Tickets
Travelers who choose to book with ASAP Tickets can take several steps to minimize risks and improve their booking experience. These strategies help avoid common problems while maximizing potential benefits.
Research thoroughly before committing to any booking by comparing total costs including all fees with direct airline prices. Consider the value of airline direct booking benefits when making cost comparisons.
Read all terms carefully before confirming bookings, paying special attention to cancellation policies, change fees, and refund procedures. Ask specific questions about any unclear terms.
Document everything including agent names, confirmation numbers, and details of all conversations about bookings or policies. Keep records of payments and communications for potential dispute resolution.
Verify booking details immediately after purchase by checking airline websites directly to confirm that reservations exist and match your requirements. Contact airlines directly if discrepancies appear.
Consider travel insurance from third party providers rather than company offered options, as independent insurance may provide better coverage and claim handling.
Use credit cards for payment to take advantage of chargeback protection if services aren’t delivered as promised or if legitimate refund requests are denied.
Allow extra time for any booking changes or customer service needs, as resolution through consolidators often takes longer than direct airline communication.
Alternatives to ASAP Tickets for Cheap Flights
Several legitimate alternatives exist for travelers seeking discounted airfares without the potential complications associated with consolidator services. These options provide different approaches to finding affordable travel.
Airline direct sales and promotions often provide competitive pricing, particularly during seasonal sales or for advance bookings. Signing up for airline newsletters ensures awareness of special offers.
Major online travel agencies like Expedia, Kayak, and Priceline offer price comparison tools and established customer service procedures. These platforms typically provide better refund protection than smaller consolidators.
Flexible date searches through tools like Google Flights or Skyscanner help identify the lowest available fares across multiple dates and airlines without consolidator restrictions.
Budget airlines often provide the lowest base fares for specific routes, though total costs including baggage and seat selection may be comparable to full service carriers.
Credit card travel portals sometimes offer discounted rates or bonus points for cardholders, providing value that may exceed consolidator savings when benefits are considered.
Direct airline mistake fares and flash sales occasionally provide dramatic savings that exceed consolidator discounts, though these opportunities require flexibility and quick action.
Travel agent services from established agencies may provide personalized service similar to ASAP Tickets without consolidator specific risks, particularly for complex international itineraries.
Final Verdict Is ASAP Tickets Worth the Risk
ASAP Tickets operates as a legitimate travel agency with proper industry credentials and genuine cost savings for many customers. However, the company’s business model creates inherent conflicts between customer service and profitability that travelers should understand.
Positive aspects include significant potential savings on international flights, 24/7 customer support, and personalized service from knowledgeable agents. Many customers have completed successful bookings and received the services they expected.
Negative aspects center on restrictive policies, difficult refund procedures, and inconsistent customer service quality that can create problems when issues arise. The consolidator model limits flexibility compared to direct airline bookings.
Risk assessment suggests that ASAP Tickets may be appropriate for travelers who prioritize cost savings over booking flexibility and are comfortable with more restrictive terms. Customers should avoid this option if they anticipate needing changes or refunds.
Best use cases include straightforward international bookings for travelers with firm dates who understand and accept the company’s policies. Complex itineraries or situations requiring flexibility may be better served by alternative booking methods.
The company is legitimate but not optimal for all travelers. Success depends largely on specific circumstances, agent quality, and customer expectations. Careful consideration of alternatives and thorough understanding of policies can help determine if ASAP Tickets is appropriate for individual travel needs.
Frequently Asked Questions
Is ASAP Tickets a legitimate travel agency?
Yes, ASAP Tickets holds proper industry accreditations including BBB A+ rating, ARC accreditation, and IATAN membership, confirming legitimate business operations.
Why are ASAP Tickets prices so low?
ASAP Tickets operates as a consolidator, purchasing airline tickets in bulk at wholesale rates and reselling them to consumers at marked up but still discounted prices.
Can I get a refund from ASAP Tickets?
Refunds are possible but often subject to substantial fees and restrictive policies. Many tickets sold are non refundable or carry significant cancellation penalties.
How long does ASAP Tickets take to process refunds?
Refund processing can take several weeks to months, significantly longer than direct airline refund timeframes, based on customer reports.
Does ASAP Tickets charge hidden fees?
Additional fees for processing, changes, and cancellations aren’t always clearly disclosed upfront and can significantly increase total booking costs.
Can I earn airline miles with ASAP Tickets bookings?
Consolidator tickets typically don’t earn airline loyalty program miles or elite status credits, unlike direct airline bookings.
What happens if my ASAP Tickets flight is cancelled?
Flight cancellations are handled according to consolidator policies rather than standard airline procedures, potentially limiting compensation and rebooking options.
Is ASAP Tickets customer service available 24/7?
Yes, ASAP Tickets provides 24/7 phone support, though service quality and response times for complex issues vary significantly based on customer reports.
