In recent months, a growing number of drivers in Illinois and beyond have reported receiving suspicious text messages claiming to be from the Illinois Tollway, urging them to update or verify their I-PASS account information.
These messages often direct recipients to click on a link to avoid fines or resolve alleged payment issues. However, authorities and tollway officials have confirmed that these communications are part of a widespread scam designed to steal personal and financial information.
Here’s what you need to know about the “Get I-PASS” scam and how to stay safe.
What is the “Get I-PASS” Scam?
The “Get I-PASS” scam is a phishing scheme targeting users of the I-PASS system, an electronic toll collection service used on Illinois toll roads. Scammers send fraudulent text messages or emails posing as the Illinois Tollway, claiming that the recipient’s account requires immediate attention—often citing unpaid tolls, expired payment methods, or the need to update personal details.
These messages typically include a link to a fake website that mimics the official Illinois Tollway site, where unsuspecting victims are prompted to enter sensitive information such as credit card numbers, login credentials, or Social Security numbers.
Posts found on X and reports from local authorities, like the Evanston Police Department, have highlighted this scam’s prevalence. Community members have shared warnings about these deceptive texts, noting their professional appearance and urgent tone, which can trick even cautious individuals into taking action.
How to Spot the Scam
While the messages may look convincing, there are several red flags to watch for:
- Unsolicited Contact: The Illinois Tollway does not send unsolicited texts or emails asking users to click links to resolve account issues. Official communications typically direct users to log in through the official website without providing clickable links.
- Suspicious Links: Hover over (but don’t click) any links in the message. If the URL doesn’t lead to the official site—https://www.illinoistollway.com—or appears jumbled with random characters, it’s likely fraudulent.
- Urgent Language: Scammers often use fear tactics, such as threats of fines or account suspension, to pressure recipients into acting quickly without verifying the source.
- Spelling or Grammar Errors: While some scam messages are polished, others may contain subtle typos or awkward phrasing that official communications would avoid.
The Risks of Falling for the Scam
Clicking on a fraudulent link or entering information on a fake website can have serious consequences. Victims risk having their financial accounts drained, their identities stolen, or their devices infected with malware.
Once scammers gain access to personal data, they can use it for further fraud, making it critical to act cautiously when receiving unexpected tollway-related messages.
How to Protect Yourself
To avoid falling victim to the “Get I-PASS” scam, follow these steps:
- Verify Directly: Only check your I-PASS account status through the official Illinois Tollway website (https://www.illinoistollway.com) or by calling their customer service line. Never use links provided in unsolicited messages.
- Report Suspicious Messages: If you receive a questionable text or email, report it to the Illinois Tollway and local authorities. You can also forward phishing texts to 7726 (SPAM) to alert your mobile carrier.
- Secure Your Accounts: Use strong, unique passwords for your I-PASS account and enable two-factor authentication if available.
- Stay Informed: Check for updates from the Illinois Tollway or local law enforcement about emerging scams targeting drivers.
What Authorities Are Saying
The Illinois Tollway has issued statements warning customers about these fraudulent communications, emphasizing that they do not request sensitive information via text or email.
Local police departments, including those in communities like Evanston, have echoed these alerts, urging residents to rely solely on official channels for account management.
While the exact scope of the scam remains unclear, its persistence suggests that scammers are casting a wide net, hoping to catch unaware drivers.
Final Thoughts
The “Get I-PASS” scam is a reminder of how sophisticated phishing schemes have become, preying on everyday conveniences like electronic toll systems. By staying vigilant, double-checking sources, and refusing to act on unsolicited demands, you can protect yourself from this and similar frauds.
If you suspect you’ve been targeted—or worse, have already provided information to a scammer—act quickly by contacting your bank, reporting the incident to the Federal Trade Commission (FTC), and monitoring your accounts for unusual activity.
In an era where technology makes life easier, it also opens doors for exploitation. Don’t let scammers take you for a ride—keep your information secure and your skepticism sharp.
