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Raymour and Flanigan Furniture and Mattress Store Wilkes-Barre Township Reviews: Insights From Customers

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Considering Raymour and Flanigan Furniture and Mattress Store in Wilkes-Barre Township, customers appreciate the wide selection catering to varied tastes, offering unique furniture collections blending modern and vintage styles. While higher prices may raise eyebrows, custom designs and vintage pieces add charm. Satisfaction levels remain steady, balancing product quality and flexible returns, even with occasional delays. Skilled assembly service garners praise, despite rare schedule hiccups. The store's commitment to quality resonates with buyers, influencing their decisions. If curious about customer insights, the store's reputation for quality and diverse product range could sway your purchasing choices.

Store Overview

When you enter a Raymour and Flanigan Furniture and Mattress Store, you'll be greeted with a vast array of high-quality furniture and home decor items. The store offers a diverse selection to accommodate various styles and personal preferences, making it easy to find pieces that resonate with your taste. The inviting ambiance of the store creates a comfortable shopping experience, allowing you to leisurely explore the different furniture displays.

Positive points:

  • Wide selection of quality furniture and home decor items
  • Catering to different styles and preferences
  • Welcoming and inviting store ambiance

Negative points:

  • Prices may be on the higher end
  • Limited customization options for furniture pieces
  • Some items may have long lead times for delivery

Unique Furniture Collections

As you navigate through Raymour and Flanigan Furniture and Mattress Store, you'll come across a variety of unique furniture collections that showcase distinctive styles and craftsmanship.

  • Custom designs: Tailored furniture pieces that can be personalized to match your preferences and space requirements.
  • Vintage pieces: Timeless furniture with a hint of nostalgia, perfect for adding character to your home decor.

While these collections offer a blend of modern sophistication and classic elegance, some customers may find the customization options overwhelming or the vintage pieces may not align with their contemporary style preferences. However, for those seeking a home that reflects their individuality and taste, these collections provide a wonderful opportunity to create a space that feels uniquely theirs.

Customer Satisfaction Levels

At Raymour and Flanigan Furniture and Mattress Store, customer satisfaction levels vary based on reviews from verified buyers.

Many customers praise the extensive product selection that caters to diverse tastes, allowing for a wide range of choices. The flexible return policy is a standout feature, providing peace of mind and confidence in making purchases.

However, some customers have expressed concerns about the delivery timeframes and occasional issues with product quality. Despite these drawbacks, the hassle-free returns and exchanges have helped mitigate dissatisfaction, contributing to overall satisfaction levels.

Delivery Timeframes

You can generally rely on Raymour and Flanigan to deliver your furniture and mattress orders within the specified timeframes.

Positive points:

  • Customers have reported very few instances of delivery delays.
  • Satisfaction surveys consistently show that deliveries are made on time.
  • Raymour and Flanigan is known to promptly address any shipping issues that may arise.
  • Customer feedback frequently mentions the reliability of the delivery timeframes.

Negative points:

  • Some customers have experienced occasional delays in their deliveries.
  • While satisfaction surveys are generally positive, there have been a few cases where deliveries weren't made on time.
  • Raymour and Flanigan may sometimes take longer to resolve shipping issues, causing inconvenience to customers.
  • A small number of customers have noted inconsistencies in the promised delivery timeframes.

Quality of Assembly Service

When it comes to the quality of assembly service at Raymour and Flanigan, customers often praise the promptness of assembly, the skill level of the assemblers, and the overall assembly experience. Assembly teams are known for their efficiency and expertise, ensuring a smooth and satisfactory setup process for your furniture pieces.

Many customers appreciate the attention to detail and professionalism exhibited during the assembly service, making it a positive aspect of their shopping experience at Raymour and Flanigan.

Promptness of Assembly

The assembly service at Raymour and Flanigan Furniture and Mattress Store is known for its punctuality and efficiency, providing customers with a hassle-free experience. Customers consistently praise the quick and timely completion of furniture setup, saving them time and ensuring their new pieces are ready for use as expected.

However, some customers have reported occasional delays in assembly schedules, which can be frustrating for those with tight timelines. Overall, Raymour and Flanigan's assembly service offers convenience and swift assembly, making the furniture buying process more seamless for customers.

Skill Level of Assemblers

The assemblers at Raymour and Flanigan Furniture and Mattress Store showcase a commendable level of skill in delivering quality assembly services to customers. Their adeptness in completing assemblies efficiently is reflected in the numerous positive customer reviews they receive. Skill evaluation and clear communication with customers are pivotal aspects of their service. The assemblers' proficiency and knowledge are highly valued by customers, elevating the overall assembly experience at Raymour and Flanigan.

While the assemblers excel in their craft, there may be occasional instances where certain complex assemblies pose challenges that require extra time and attention. Additionally, there could be room for improvement in providing detailed post-assembly care instructions to ensure customers can maintain their furniture effectively. Despite these minor areas for enhancement, the assemblers consistently demonstrate a strong foundation of skill and dedication in their work at Raymour and Flanigan.

Overall Assembly Experience

Raymour and Flanigan Furniture and Mattress Store offers assembly services that demonstrate a high level of attention to detail and precision, ensuring a seamless setup for customers. The assembly team is efficient and receives praise for their work, leading to a positive overall experience for most customers.

However, occasional assembly challenges may occur, which can be frustrating for some customers. Despite this, the store actively works on implementing improvement strategies to tackle these issues and provide a smoother process for all customers.

Rest assured, your furniture assembly needs are in good hands at Raymour and Flanigan.

Customer Service Response Analysis

Analyzing the responses provided by Raymour and Flanigan Furniture and Mattress Store's customer service team reveals valuable insights into their effectiveness and customer satisfaction levels. The response time and satisfaction levels play pivotal roles in determining the quality of service experienced by customers. Understanding how the team handles inquiries and issues can give you a glimpse into the overall service you might receive.

Positive points:

  1. Prompt response times: The customer service team at Raymour and Flanigan Furniture and Mattress Store is known for their quick response times, ensuring that customers' queries and concerns are addressed promptly.
  2. Polite and courteous communication: Customers often praise the team for their polite and courteous communication style, which enhances the overall customer experience.
  3. Effective issue resolution: The team is adept at resolving customer issues efficiently, leading to high levels of customer satisfaction and loyalty.

Negative points:

  1. Inconsistencies in responses: Some customers have reported inconsistencies in the responses provided by the customer service team, leading to confusion and frustration.
  2. Lack of follow-up: There have been instances where customers felt that their issues weren't followed up on effectively, resulting in unresolved issues and dissatisfaction.
  3. Limited availability: Some customers have mentioned challenges in reaching the customer service team during peak hours, indicating a need for improved availability and accessibility.

Is It Worth the Price?

When it comes to assessing the value of products at Raymour and Flanigan Furniture and Mattress Store, the overall customer service experience plays a crucial role.

Many customers believe that the quality of the products justifies the price, which is a positive aspect. However, some customers have raised concerns about certain products not meeting their expectations for the price paid, highlighting a potential downside.

Despite this, the majority of customers seem to find a satisfactory balance between cost and quality, making it a key factor in their purchasing decisions.


In conclusion, Raymour and Flanigan Furniture and Mattress Store offers a diverse range of products that cater to varying customer needs and preferences. Customers appreciate the store's commitment to quality and service, making it a reliable choice for furniture shopping. The extensive product selection ensures there's something for everyone, from contemporary designs to classic styles.

However, some customers have reported issues with delivery times and occasional quality control issues. Despite these drawbacks, Raymour and Flanigan provides a satisfying shopping experience with options that suit a wide range of tastes.

Frequently Asked Questions

Do They Offer Financing Options for Furniture Purchases?

Yes, they offer financing options for furniture purchases. You can choose from various payment plans to make buying furniture more manageable. Their flexible options provide you with the opportunity to enjoy your new pieces stress-free.

What Is Their Return Policy for Furniture and Mattresses?

When you need to return furniture or mattresses, Raymour and Flanigan has a seamless process. Their refund system and exchange policy prioritize customer satisfaction, ensuring a positive return experience that leaves you feeling valued and heard.

Are There Any Special Promotions or Discounts Available?

You'll find fantastic seasonal sales and clearance items at Raymour and Flanigan. They also offer loyalty rewards and bundle deals for extra savings. It's a great way to get quality furniture and mattresses at discounted prices.

Can Customers Request Custom Furniture Orders?

Yes, at Raymour and Flanigan, you can request custom furniture orders. They offer personalized options and custom designs to meet your specific needs. You'll enjoy creating furniture that truly suits your style and space.

Is There a Warranty on Furniture and Mattresses?

Yes, there is warranty coverage on furniture and mattresses at Raymour and Flanigan. If you need to make a claim, the process is straightforward. They also offer extended warranties and protection plans for added peace of mind.

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